There is no doubt that artificial intelligence (AI) is a game changer that is reshaping modern business operations. From streamlining processes and enhancing customer experiences, to supporting data-driven strategic decision-making, AI is permeating many facets of business that just two years ago we would have never imagined.
A Harvard Business Review article recently highlighted a study showing that generative AI could outperform human CEOs in strategic decision-making tasks such as product design and market optimisation.
Yet, not all companies are ready to embrace this technological revolution. Some are reacting by imposing strict AI bans, hoping to avoid ethical dilemmas such as copyright and ownership issues and even data leaks.
Perhaps the highest profile example of a data leak through ChatGPT was in 2023 when Samsung employees unwittingly leaked top secret data whilst using the large language model (LLM) to help fix problems with source code that was in development. Other companies have followed suit, fearing that using publicly available LLMs will lead to data breaches.
While Samsung is now reportedly developing its own LLMs for internal use, not all organisations have that capability.
The Rise of the Secret Cyborg
Secret Cyborgs are employees who, despite being banned by organisations, covertly use AI tools to enable them to work smarter, not harder.
This undercover usage of AI means they are operating without proper oversight, training, or integration into company workflows. This can lead to inconsistent outputs, unintentional errors, and an organisation's risk surface being unwittingly increased.
Rather than unlocking AI’s full potential, secret cyborgs pose serious security risks, potentially exposing the company to data breaches or compliance issues.
The lack of oversight makes it impossible to understand the risk surface and mitigate against those risks. This is a major red flag for organisations that handle proprietary or customer data.
Turning the Cyborgs into Symbiotes
So, how can businesses avoid the dangers of secret cyborgs? The solution lies not in banning AI, but through proactive management and governance.
Establishing clear guidelines and training that encourage responsible AI use can prevent the need for secrecy and foster a culture of openness and innovation.
Companies should start by developing transparent AI policies that outline where and how employees can use AI tools, which platforms are approved, what training they need to complete, and how to protect sensitive data when using AI.
Regular reviews of AI usage and tools are also needed to ensure they remain compliant with industry standards and regulations. The BSI has developed a series of standards for the use of artificial intelligence in different scenarios, which can be found here.
As AI continues to revolutionise marketing and business processes, companies that embrace responsible, ethical AI policies will be the ones who thrive. Instead of creating Secret Cyborgs, they’ll be creating AI-Empowered Symbiotes - empowered teams that are informed, innovative users of AI - a win for both productivity and integrity.
